Change management and innovation

To improve innovation and R&D projects and accelerate innovation we offer the following tools:

  • Innovation framework combining change management and powerful question approach
  • Agile access to information - Advanced Search Tool
  • Business model innovation and digitalization
  • Offering second opinion on digitalization projects, innovative ideas and concepts in the role of a sparing partner
  • Best practice in digitalization, technology and innovation portfolios

Contact us to show you what solutions AHT has to offer.

Agility and knowledge management

To anchor knowledge management in an organization your KM strategy must offer clear benefits and value generation:

  • Define how KM improves speed, saves money and generate value in connection to digitalization
  • Focus on benefits of KM to value generating functions like R&D, sales, production or marketing
  • Carry out proven workshop designs that create tangible results (originally developed for Roche Diagnostics)

Workshops and trainings are conducted in German or English

Knowledge solutions:
As a knowledge manager you want to translate the potential of knowledge management tools into tangible business results and increased organizational capacity. Does your selection of methods and digital tools result in an active or only passive contribution to the success of your organization? For example, Project Portfolio Management can be improved greatly when applying knowledge management analysis and techniques. This leads to a simplification and reduction of project efforts as well as resource optimization. 

You deal with the many recent offshoots of knowledge management. And they are many: Working out loud, agile methods, design thinking, digital collaboration, scrum with sprints and stand-ups, retrospectives, digitalization of new work with or without squads, agile work, workhacks etc.
You have to explain them and the role of digitalization to your management and introduce them into your organization. Ideally without too much confusion about what they mean and how do they exactly differ from what you are doing already.

Focus on Knowledge Management in digital world:
Knowledge management has been AHT's core competence for the last 20 years. Our KM education services can lead you through the jungle of concepts, hype words and help you to bring clarity and simplicity into your work.

In November 2017 we have introduced the new 3 Sphere Model for Knowledge Management. A significant revision of the model has been published in March 2021 and minor update in May 2022. It is equally valid for Digitalization, Innovation Management, ITIL Knowledge Management, Design thinking and Agile Collaboration. This model is further developed as new techniques and tools appear or gain in importance.  

Swiss Knowledge Management Forum and Learning:
The key learnings of the many AHT knowledge management projects have been summarized in a chapter by Pavel Kraus in the book «Wissensmanagement beflügelt» from AKA-Verlag.(in German). Together with Swiss Knowledge Management Forum and five other KM communities we have updated the D-A-CH Glossary of key terms for knowledge management in 2020.


The model allows fast clarification of terms and identification of knowledge management program direction.

Furthermore, it shows where KM related digitalization and other techniques bring the greatest benefits and are contributing to success of the organization. This accelerates the understanding when defining outcomes of a knowledge management project. 

Download description - Version January 2022

Strategic view

  • Based on our «Context Tool» we develop concepts for «Knowledge Portals» creating a central place for targeted digital content, exchange and learning.

  • Assessments of needs and options for knowledge management strategy based on KM Success Logic

  • Networked organization - Communities of Practice

  • Innovative Intranet search, content curation and learning concepts. Company ontology or taxonomy is the backbone for effective digitalization and access to information

  • Guided reflexion sessions and sounding board support

Process view

  • Process visualization for quick identification of context information and access to relevant digital content

  • Knowledge management process integration into daily business

  • Knowledge transfer within matrix organizations

  • Simplification of processes and knowledge maps using state-of-the-art ontology or taxonomy.

  • ITIL v3 Knowledge Management processes and implementation strategy

  • Expansion of classical BPM with KM processes and digital architecture

Project view

  • Project start-up acceleration workshops

  • Project portfolio management - A classic knowledge management challenge

  • Team communication improvement workshops (knowledge and documentation)

  • Lessons learned workshops

  • Knowledge maps for mission critical areas, incl. Technology Roadmaps or IT Service Designs (ITIL Knowledge Management)

  • Knowledge digitalization as a special project to discover and close gaps in knowledge management 

Collaboration view

  • Social collaboration including building communities of practice, guidelines for virtual work and facilitation

  • Engaging and motivating community members across multiple sites

  • Integrating of adjuvantive tasks into daily work to increase knowledge management efficiency

  • Digital team learning and collaboration - based on docControll / Context Tool / 3 Sphere Model information architecture

  • Usability and ontology or taxonomy improvement

  • Sharing best practices and learnings across organizations using digital and other tools

  • Innovative approaches: Group content curation, Simulations, Serious games and others


KM and collaboration for Start-ups

  • Synchronization of collaboration and communication in dispersed teams

  • Clarification of the value proposition to prospective customers

  • Visualization of product and service ideas

  • Document management in a virtual digital environments

  • How to manage multi-projects

  • How to balance out face-to-face and virtual meetings using state-of-the-art digital approaches

  • Efficient productivity across several sites

KM education and training

  • Immersion lectures on Knowledge Management and digitalization

  • Basic training and introduction to KM

  • KM training with selected focus on ISO 2015 and ISO 30401 norms

  • Advanced training and coaching in Knowledge Management, incl. ITIL with focus on IT services

  • Former Swiss faculty member of KM institute Certified Knowledge Manager training. Topics: KM business case and knowledge retention and transfer

  • Discovery workshops, digitalization approaches and Think Tanks

  • Assessing knowledge as risk factor - knowledge at risk

  • Advanced knowledge management trainings:

 - Concepts and models
 - Discovery and advanced search
 - Design thinking and other KM tools
 - Enhanced agile methodologies
 - KM and project management (IPMA)
 - 3 Sphere model methods and tools

The following text is an article published on Linkedin

Knowledge management starts with value

Discussion around knowledge management (KM) unfortunately often center about this or that tool. What is the best tool for knowledge sharing? What is the best knowledge management system? Should we implement design thinking? Which agile method is the best?

After being for more than 20 years in the KM arena, I have seen so many discussions, which all fail to address the main point. And the main point is: What is exactly the additional value we want to get out of our efforts? Or what value we want to to get out of improved and simplified business processes, agile methods, digital transformation, project management etc.? 

It should all really start with identifying the additional value we expect from any type of knowledge management activities. What should a change deliver?

Here are few examples of goals from completed KM projects: 

1. Collaborators can identify the right experts fast in order to receive specific mentoring
2. Projects start faster and at the same time save each project members dozens of working hours 
3. A new business model based on digitalization is developed and accepted
4. Competitor intelligence work is carried out and shared easier than before. Nothing important is forgotten.
5. Unstructured office documents in disorganized shares or SharePoints have to be accessed by new employees efficiently and fast

The above goals that stood are the beginning of a KM project lead to the following solutions:

1. Faster visual access to experts by creating a digital process collaboration portal in the Intranet.
2. Creation of a special agile workshop for a project start-up that accelerates any type of project and ensures success.
3. Development of a series of workshops each with a special design by a thorough capturing of knowledge during and after the workshop.
4. A unique «Mind Office Knowledge Database» supports triggering and interconnecting information inputs.
5. Advanced Search Tool combining following search methodologies: semantic, facetted, full text, taxonomy and special expressions.

The key point is to clearly separate the desired value and the need from the tool itself. The preoccupation with digital tools hinders more than helps the critical thinking about the desired outcome. This is the key success factor for successful improvement initiatives and digitalization. These and other success factors are the main focus of the roundtables of the Swiss Knowledge Management Forum.

Knowledge Management Frequent Asked Questions

What is knowledge?



What is Knowledge Management software or system?





Peter Senge said that Knowledge is the ability to make effective decisions, and take effective action. The DACH Knowledge Management Glossary defines knowledge as: Knowledge arises through an individual process of changing cognitive structures and enables actions. Knowledge in the narrower sense is always tied to people.

This is a promise claimed by many software vendors that their technology will allow you to work more efficiently by providing a «knowledge-sharing» IT platform. They say that it will boost your team’s productivity, cut down time wastage and increase employee efficiency and engagement!
If you want to fail a KM project and put your career at risk, listen to them.