Home office and virtual meetings habe become our reality in the last few weeks. Experince shows that virtual meetings need more preparation and good leadership to be effective.

Due to current events we offer special support in the following areas: 

knowledge managerknowledge managerOffering second opinion on innovative ideas and concepts in the role of a sparing partner

knowledge managerknowledge managerDeveloping specific documentation canvases for virtual calls

knowledge managerknowledge managerTeam training in virtual collaboration

knowledge managerknowledge managerSetting up specific roles to improve efficiency in online meetings

knowledge managerknowledge managerSharing best practices and facilitating conversations

Please, join us on our weekly SKMF Q&A Sessions on Wednesdays. More information check the SKMF website.

As a knowledge manager you want to translate the potential of knowledge management tools into tangible business results and increased organizational capacity.

You deal with the many recent offshoots of knowledge management. And they are many: agile methods, design thinking, social collaboration, scrum with sprints and standups, retrospectives, new work with or without squads, agile work, workhacks etc. You have to explain them to your management and introduce them into your organization. Ideally without too much confusion about what the mean and how do they exactly differ from the status-quo.

You organize knowledge hackathons to discover and close gaps in knowledge processes of your organization. As an embedded consultant and agility coach you assist and advise line managers on social collaboration, design thinking, and all other agile innovative approaches to bring more innovation into the organization.

Knowledge management has been AHT's core competence for the last 20 years. Our KM education services can lead you through the djungle of concepts, hype words and help you to bring clarity and simplicity into your work.

In November 2017 we have introduced the new 3 Sphere Model for Knowledge Management. It is equaly valid for Innovation Management, ITIL Knowledge Management, Design thinking and Agile Collaboration. This model is further developed as new techniques and tools appear. Latest additions are intrinsic learning and elements of beta codex.

The key learnings of the many AHT knowledge management projects have been summarized in a chapter by Pavel Kraus in the book «Wissensmanagement beflügelt» from AKA-Verlag.(in German). Together with Swiss Knowledge Management Forum and five other KM communities we have updated the D-A-CH Glossary of key terms for knowledge management.


The model allows fast clarification of terms and identification of knowledge management issues.

Furthermore, it shows where KM related techniques bring the greatest benefits. This accelerates the understanding when defining outcomes of a knowledge management project. 

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Strategic view

knowledge managerknowledge managerBased on our «Context Tool» we develop concepts for «Knowledge Portals» creating a central place for targeted content, exchange and learning.

knowledge managerknowledge managerAssessments of needs and options for knowledge management strategy based on
KM Success Logic

knowledge managerknowledge managerNetworked organization - Communities of Practice

research and developmentresearch and developmentInnovative Intranet search, content curation and learning concepts

research and developmentresearch and developmentGuided reflexion sessions and sounding board support

Process view

knowledge managerknowledge managerProcess visualization for quick identification of context information and access to relevant content

knowledge managerknowledge managerKnowledge management process integration into daily business

knowledge managerknowledge managerKnowledge transfer within matrix organizations

knowledge managerknowledge managerSimplification of processes and knowledge maps

knowledge managerknowledge managerITIL v3 Knowledge Management processes and implementation strategy

research and developmentresearch and developmentExpansion of classical BPM with KM processes

Project view

knowledge managerknowledge managerProject start-up acceleration workshops

knowledge managerknowledge managerTeam communication improvement workshops (knowledge and documentation)

knowledge managerknowledge managerLessons learned workshops

knowledge managerknowledge managerKnowledge maps for mission critical areas, incl. Technology Roadmaps or IT Service Designs (ITIL Knowledge Management)

knowledge managerknowledge managerKnowledge hackathon as a special project to discover and close gaps in knowledge management 

Collaboration view

knowledge managerknowledge managerSocial collaboration including building communities of practice, guidelines for virtual work and facilitation

knowledge managerknowledge managerEngaging and motivating community members across multiple sites

knowledge managerknowledge managerIntegrating of
adjuvantive tasks into daily work to increase knowledge managment efficiency

knowledge managerknowledge managerDigital team learning and collaboration - based on docControll / Context Tool / 3 Sphere Model information architecture

knowledge managerknowledge managerUsability and taxonomy improvement

knowledge managerknowledge managerSharing best practices and learnings accross organizations

knowledge managerknowledge managerInnovative approaches: Content curation, Scrum, Simulations, Game visualizations and others

KM and collaboration for Start-ups

knowledge managerknowledge managerSynchronization of collaboration and communication in dispersed teams

knowledge managerknowledge managerClarification of the value proposition

knowledge managerknowledge managerVisualization of product and service ideas

knowledge managerknowledge managerDocument management in a virtual environments

knowledge managerknowledge managerHow to manage multi-projects

knowledge managerknowledge managerHow to balance out face-to-face and virtual meetings

knowledge managerknowledge managerEfficient productivity across several sites

KM education and training

knowledge managerknowledge managerImmersion lectures on Knowledge Management

knowledge managerknowledge managerBasic training and introduction to KM

knowledge managerknowledge managerKM training with selected focus on ISO 2015 and ISO 30401 norms

knowledge managerknowledge managerKnowledge Management ITIL with focus on IT services

knowledge managerknowledge managerFormer Swiss faculty member of KM institute Certified Knowledge Manager training. Topics: KM business case and knowledge retention and transfer

knowledge managerknowledge managerDiscovery workshops and think tanks

knowledge managerknowledge managerKnowledge as risk factor

knowledge managerknowledge managerAdvanced knowledge management trainings:
 - Concepts and models
 - Smart search and advanced search
 - Design thinking and other KM tools
 - Enhanced agile methodologies
 - KM and project management (IPMA)
 - 3 Sphere model methods and tools

The following text is an article published on Linkedin

Knowledge management starts with value

Discussion around knowledge management (KM) unfortunately often center about this or that tool. What is the best tool for knowledge sharing? What is the best knowledge management system? Should we implement design thinking? Which agile method is the best?

After being for more than 20 years in the KM arena, I have seen so many discussions, which all fail to address the main point. And the main point is: What is exactly the additional value we want to get out of our efforts? Or what value we want to to get out of improved and simplified business processes, agile methods, digital transformation, project management etc.? 

It should all really start with identifying the additional value we expect from any type of knowledge management activities. What should a change deliver?

Here are few examples of goals from completed KM projects: 

1. Collaborators can identify the right experts fast in order to receive specific mentoring
2. Projects start faster and at the same time save each project members dozens of working hours 
3. A new business model based on digitalization is developed and accepted
4. Competitor intelligence work is carried out and shared easier than before. Nothing important is forgotten.
5. Unstructured office documents in disorganized shares or SharePoints have to be accessed by new employees efficiently and fast

These goals that stood are the beginning of a KM project lead to the following solutions:

1. Creation of a digital process collaboration portal in the Intranet enabling visual access to experts.
2. Special agile type workshop for a project start-up with 5 facilitation steps for the project team.
3. A series of workshops each with a special design together with a thorough capturing of knowledge during and after the workshop.
4. A unique «Mind Office Knowledge Database» supports triggering and interconnecting information inputs.
5. Advanced Search Tool combining following search methodologies: semantic, facetted, full text, taxonomy and special expressions.

The key point is to clearly separate the desired value and the need from the tool itself. The preoccupation with the tool hinders more than helps the critical thinking about the desired outcome. This is the key success factor for successful improvement initiatives. These and other success factors are the main focus of the roundtables of the Swiss Knowledge Management Forum.