News

What is new around our company and our topics

Storytelling in Knowledge Management
How can the impact of knowledge management on an organisation's survival be more easily presented? We have developed a "Knowledge Management Storytelling Canvas", a new tool based on the ECKM paper (see below). It will be used for a new series of SKMF roundtables in 2025.
_________________________________________________________________________

Tacit Knowledge in the era of AI
In the KMGN Series on tacit respectively implicit knowledge Pavel Kraus was giving his perspective on the topic while answering three questions:

• What is Tacit Knowledge?
• How do you turn tacit knowledge into business value?
• How can such be up-scaled in the new era of AI?

For watching the video click here.
_________________________________________________________________________

How to fail a Knowledge Management Project
Still one of the best recipes for failing any knowledge management project: Call content in documents, SharePoint or Confluence «knowledge». I know, there is this disastrous term «explicit knowledge». According to the D-A-CH KM Glossary explicit knowledge is information.

So call it that, because the success logic for knowledge management projects also calls it that. Alexandre Zivkovic has made some very good points in his article «From an Explicit (Pre)history to a Modern Implicit era».
_________________________________________________________________________

Teaching Knowledge Management
In 2025 we will be teaching in various CAS modules on KM. For example: PICTS Wahlpflichtmodul «Digital kommunizieren und kooperieren» at PHZH with Jean Paul Flecha. _________________________________________________________________________

Wissensmanagement einmal anders:
Wie sollen wir mit dem Wissen in unserer Kirchgemeinde umgehen?. Pavel Kraus diskutiert mit den beiden Hosts Lukas Huber und Anna Näf über die Rolle des Wissensmanagements bei der kirchlichen Arbeit. Das Interview und Podcast ist im Landeskirchen-Forum (Link) und bei «Aufwärts stolpern» - dem Podcast für die Kirchgemeinde mit Ambitionen (Link) erschienen (Dok).
_________________________________________________________________________

Wissensmanagement und Projektmanagement
Wissensmanagement als integrierter Bestandteil des Projektmanagements. Zwei Module Fachkurs Projektführung im CAS Projektmanagement für Fortgeschrittene 2024 an der Berner Fachhochschule und HSLU Baumanagement im März 2025.
_________________________________________________________________________

The paper: A GUIDELINE ENABLING KNOWLEDGE MANAGERS TO COMMUNICATE BETTER WITH BUSINESS MANAGERS by Prof. Dr. Manfred Bornemann and Dr. Pavel Kraus has been presented at ECKM 2024.

This guideline also contains a tool that helps KM managers to break down knowledge problems into business critical arguments that C-level managers will understand. This is the basis for creating a solid business case and taking KM seriously.

The paper is closing a loop that started with the development of the Houston Model in 1999 and continued with the Knowledge-Information-Transfer Processes (2014), the KM Success Logic (2015), the 3 Spheres Model (2018), and the Knowledge Cube (2021). See also our publications page.

Using AI (chatGPT), we are complementing ideas and with the right prompts developing new ones. A KM storytelling tool has been developed to show how knowledge problems can be linked with business critical ones.
_________________________________________________________________________

When starting a KM project, launching a knowledge base or building a collaboration platform, understanding basic knowledge management principles is critical. AHT currently supports three teams in avoiding costly mistakes in this regard.
_________________________________________________________________________

A KM program needs to bring value to an organization. It should start with a needs assessment. AHT has developed a simple and pragmatic way, to analyze the KM needs that bring the most value to an organization. We call it the «Knowledge Cube» approach.
___________________________________________________________________________

Latest version of the 3 Sphere Model from January 2025

We have improved the model by adding another perspective to the existing one. The tension between content (passive and expensive technology) and conversation (active collaboration and low-cost techniques) is reflected here.

Transcripts and visualizations are emphasized because they are the critical element in transforming knowledge into high quality information. This is the place where the wheat is separated from the chaff when it comes to knowledge management projects. Several AI tools can help to overcome the old hurdles when trying to convert audio or video to text.